ATALUX Window Cleaning Services ('we', 'us', 'our') is committed to protecting your privacy in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and safeguard your personal information.
1. Information We Collect
We collect personal information that is reasonably necessary for our business activities. This may include your name, phone number, email address, property address, and photos of windows or property you choose to share with us when requesting a quote or contacting us.
We collect this information directly from you when you submit a quote request, contact form, or communicate with us by phone or email.
2. How We Use Your Information
We use your personal information to respond to your enquiries, provide quotes, schedule and deliver window cleaning services, send service reminders or follow-up communications, and improve our services.
We will not use your information for any purpose that is unrelated to the services you have requested without your consent.
3. Disclosure of Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website or conducting our business, provided those parties agree to keep your information confidential.
We may disclose your information if required by law or to protect the rights, property, or safety of ATALUX, our customers, or others.
4. Cookies and Analytics
Our website uses cookies and similar technologies to analyse how visitors use our site. This data is collected only with your consent, which you can provide or withdraw at any time via the cookie consent banner on our site.
Analytics data is used in aggregate form to improve our website and does not identify you personally.
5. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our website uses HTTPS encryption for all data in transit.
6. Access and Correction
You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate, incomplete, or out of date. To make a request, please contact us using the details below.
7. Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
8. Contact Us
If you have any questions about this Privacy Policy, wish to access or correct your information, or have a privacy complaint, please contact us:
If you have any questions about this Privacy Policy, wish to access or correct your information, or have a privacy complaint, please contact us:
- Email: zak@atalux.com.au
- Phone: 0488 708 990
We will respond to privacy enquiries within a reasonable time, and no later than 30 days.